Frequently Asked Questions

• Does Payhip handle EU VAT?

  Yes, we take on the legal burden to report and pay the VAT we have collected on your behalf so you don’t have to worry about anything.

• Am I really EU VAT compliant selling with Payhip?

  YES! We know how much hassle VAT MOSS has created for digital content creators and we thought we would do something about it.

• What are the changes on January 1, 2015?

  From January 1, 2015, suppliers of broadcasting, telecommunications and electronic services (BTE) to customers in the EU will have to account for VAT based on where their end customer resides.

• Does it affect U.S. sellers?

  Yes, the new EU VAT rules on the supply of digital services affect all sellers (EU and non-EU). As soon as your digital content is available to the world, you need to be EU VAT compliant.

• What information does Payhip collect?

  We collect the IP address and billing address of each EU customer. We store this information so that we can report VAT to HMRC. We do this so you don’t have to.

• What can I sell on Payhip?

  We mainly focus on ebooks but we have lots of content creators selling their music, videos, sewing patterns and other digital products. We support all file formats.

• Do you charge VAT to customers outside the EU?

  No, we will only charge VAT if we detect that your customer is based in an EU country. Otherwise, no VAT will be added to the transaction.

• Who helped you achieve this legally?

  We've received excellent legal and accounting advice from our awesome lawyer, fantastic accountant and knowledgeable VAT expert.

• Can I choose to make VAT inclusive or exclusive?

  Yes, you'll be able to decide how to structure EU VAT from your settings. Learn more.

• I've got more questions, how can I contact you?

  Just shoot us an email at contact@payhip.com or reach out to us on Twitter.